Rammohan G Menon

US Patent:

20150365527, Dec 17, 2015

Filed:

Jun 12, 2015

Appl. No.:

14/738820

Inventors:

SRIRAM CHAKRAVARTHY - SARATOGA CA, US
RAMMOHAN G. MENON - LOS ALTOS CA, US
MADHAV VODNALA - SAN JOSE CA, US

International Classification:

H04M 3/493
H04W 4/02
H04W 4/16
H04W 12/06

Abstract:

In one embodiment, a computer-implemented method of a designated automated answering system (AAS) includes receiving a client-side application message to an AAS. The AS includes a server-side entity managed by an enterprise. The client-side application message comprises a user's query for enterprise-related information. The client-side application message are parsed to identify user-identification data. A step includes determining one or more information sources relevant to the query for enterprise-related information. At least one or more information sources are queried. A step includes receiving a query information from the at least one or more information sources. The query information is relevant to the user's query. A natural-language text message that responds to the user's query is generated. The natural-language text message includes a single response.