T-Mobile
Business Manager Business Support , Service Partner Managment
Teksystems Mar 2006 - Nov 2006
Process Analyst Consultant and Contractor
Alltel May 2001 - Feb 2006
Senior Business and Process Analyst
Western Wireless Aug 1999 - May 2001
Customer Service Supervisor
Aug 1999 - May 2001
Business Manager Business Support, Service
Education:
Eastern Washington University 1978 - 1981
Skills:
Word Visio Powerpoint Customer Service Excel Call Center Vendor Management Process Improvement Telecommunications Problem Solving Customer Relations Customer Experience Vendor Relations Customer Satisfaction Team Building Retail Microsoft Excel Microsoft Word Project Management Call Centers Cross Functional Team Leadership Operations Management Business Analysis Customer Retention Program Management Analysis Business Process Business Process Improvement Access Coaching Software Documentation Team Leadership Management Troubleshooting Workforce Management Quality Assurance Wireless Testing