Microsoft Office • Microsoft Excel • Microsoft Word • Customer Service • Powerpoint • English • Research • Windows • Outlook • Photoshop • Teaching • Html • Public Speaking • Strategic Planning • Negotiation • Editing • Java • Active Directory • Troubleshooting • Technical Support • System Administration • Windows 7 • Network Security • Software Installation • Networking • Microsoft Outlook
Ranks
Certificate:
Security +
Interests
Children • Civil Rights and Social Action • Politics • Environment • Education • Science and Technology • Health
Montgomery Housing Authority
It Technician and Administrator
Compucom Dec 2014 - Jul 2018
It Support Technician
Virginia College Jan 2015 - Jan 2018
Networking Instructor
Abacus Solutions Nov 2011 - Nov 2014
Help Desk Computer Technician
Kaplan University Dec 2007 - Nov 2011
Graduate Student
Education:
Kaplan University 2007 - 2011
Masters
Park University 2002 - 2006
Bachelors, Management
Community College of the Air Force 2004 - 2006
Associates, Civil Engineering
Robert E. Lee High School 1999 - 2002
Skills:
Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Research Windows Outlook Photoshop Teaching Html Public Speaking Strategic Planning Negotiation Editing Java Active Directory Troubleshooting Technical Support System Administration Windows 7 Network Security Software Installation Networking Microsoft Outlook
Interests:
Children Civil Rights and Social Action Politics Environment Education Science and Technology Health
Nov 2011 to 2000 Tier II Helpdesk AdministratorUnited States Air Force Luke AFB, AZ Jan 2004 to Jan 2008 Military
Education:
Kaplan University 2007 to 2011 Master of Science in Information TechnologyCommunity College of the Air Force 2004 to 2006Park University 2002 to 2006 Bachelor of Science in Management/Information SystemsRobert E. Lee High School 1999 to 2002 High School Diploma
Skills:
Operating Systems: Windows XP Windows Vista Windows 7 Applications: Outlook 2007/2010MS Office MS Word MS Excel MS Power Point Adobe Suite Database Systems: BMC Remedy 7.1 Directory Resource Administrator Legacy systems USAFE Systems Citrix Blackberry Servers Troubleshooting Tools: Bomgar Remote Assistance Remote Desktop Command Prompt Regedit Tumbleweed
Nov 2011 to Nov 2014 Helpdesk TechnicianAbacus Solution Group San Antonio, TX Nov 2011 to Nov 2014 Det-2 ESD TechnicianKaplan University Davenport, IA Sep 2007 to Nov 2011 Full Time StudentIraq Veteran Luke AFB, AZ Jan 2004 to Sep 2007 Civil Engineer Journeyman
Education:
Walden University Minneapolis, MN 2014 to 2016 PhD in Information TechnologyKaplan University Davenport, IA Nov 2011 M.S. in Information TechnologyPark University Parkville, MO Dec 2006 B.S in Management Information Systems