Raymond M Chow

US Patent:

7383332, Jun 3, 2008

Filed:

Apr 8, 2003

Appl. No.:

10/409415

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean-Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Henry Tang - Walnut Creek CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224, 709223

Abstract:

A method, system and computer program are provided for problem determination in an enterprise computer system in a distributed environment. In the method, information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The method also includes the steps of receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. In the method, searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.

US Patent:

7870244, Jan 11, 2011

Filed:

Jun 25, 2003

Appl. No.:

10/606028

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Jerome D. Banks - San Francisco CA, US
Christopher M. Zychowski - San Francisco CA, US
Henry Tang - Walnut Creek CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224, 709225, 370467, 370401, 370232, 379115, 379119, 379229, 379 901

Abstract:

A method for management of performance of computer systems and applications includes prompting the user to select information for monitoring, monitoring the performance of applications running on servers, displaying data, and prompting users to input performance adjustments. A user is prompted to select a server or server group, a resource, and a threshold or condition for notification, and in response a system compares the value or quality of the parameter to the threshold or condition, and provides a notification to the user in the event that the parameter reaches the threshold or condition. A method includes the steps of providing the user with performance information, receiving from the user a request for more specific performance information, and providing more detailed performance information. A method according to the invention includes the steps of receiving from the user an identification of a server as an authoritative server, another server as a comparison server, comparing runtime environment data in the form of one or more of CPU data, server data and Java data between the selected servers, and displaying differences to a user. A method of the invention includes the steps of receiving from the user an identification of a server as an authoritative server, and another server as a comparison server, and providing a list of matching and differing file names.

US Patent:

7953848, May 31, 2011

Filed:

Apr 23, 2008

Appl. No.:

12/108469

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean-Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Henry Tsang - Walnut Creek CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

Problem determination is provided in an enterprise computer system in a distributed environment. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The problem determination also includes receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. Searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.

US Patent:

8037205, Oct 11, 2011

Filed:

Sep 23, 2008

Appl. No.:

12/236461

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Jerome D. Banks - San Francisco CA, US
Christopher M. Zychowski - San Francisco CA, US
Henry Tang - Walnut Creek CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16

US Classification:

709246, 709220, 707 4, 707102

Abstract:

A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.

US Patent:

8090851, Jan 3, 2012

Filed:

Aug 29, 2007

Appl. No.:

11/847217

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean-Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Henry Tsang - Walnut Creek CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16
G06F 9/46
G06F 7/04

US Classification:

709229, 718100, 726 4

Abstract:

A method, system and computer program are provided for problem determination in an enterprise computer system in a distributed environment. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The problem determination also includes receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. Searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.

US Patent:

20090070462, Mar 12, 2009

Filed:

Sep 22, 2008

Appl. No.:

12/235545

Inventors:

James C. CHONG - Orinda CA, US
Joseph L. CHAN - Lafayette CA, US
Tushar M. PATEL - San Francisco CA, US
Jean Jacques HELER - Palo Alto CA, US
Chi Hong SO - Pleasant Hill CA, US
Arthur TSANG - Walnut Creek CA, US
Robert S. LAM - Oakland CA, US
Raymond CHOW - San Ramon CA, US
Jerome D. BANKS - San Francisco CA, US
Christopher M. ZYCHOWSKI - San Francisco CA, US
Henry TANG - Walnut Creek CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 15/16

US Classification:

709224

Abstract:

A system and computer program for monitoring the performance of applications running on a server in a distributed computing environment includes prompting the user to select information for monitoring, monitoring application performance in accordance with the selected information, and making the monitored performance information available to the user.

US Patent:

20110276594, Nov 10, 2011

Filed:

Jul 15, 2011

Appl. No.:

13/183959

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Jerome D. Banks - San Francisco CA, US
Christopher M. Zychowski - San Francisco CA, US
Henry Tang - Walnut Creek CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 15/16
G06F 17/30

US Classification:

707769, 709224, 707E17014

Abstract:

A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.

US Patent:

20120047255, Feb 23, 2012

Filed:

Nov 1, 2011

Appl. No.:

13/287037

Inventors:

James C. Chong - Orinda CA, US
Joseph L. Chan - Lafayette CA, US
Tushar M. Patel - San Francisco CA, US
Jean-Jacques Heler - Palo Alto CA, US
Chi Hong So - Pleasant Hill CA, US
Arthur Tsang - Walnut Creek CA, US
Robert S. Lam - Oakland CA, US
Raymond Chow - San Ramon CA, US
Henry Tang - Walnut Creek CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 11/00
G06F 17/30

US Classification:

709224, 707770, 707E17112

Abstract:

Problem determination in an enterprise computer system in a distributed environment is provided. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The method also includes the steps of receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. In the method, searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.