Reginald Henshaw Darko

age ~79

from Irvington, NJ

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Also known as:

Reginald H Darko
Reginald B Darko
Reginald J Darko
Reginald D Darko
Reggie Darko
I Darko

Phone and address:: 45 Nesbit Ter, Irvington, NJ 07111
(973)3713581

Connected to:

Reginald Darko Phones & Addresses

45 Nesbit Ter, Irvington, NJ 07111 • (973)3713581
43 Nesbit Ter, Irvington, NJ 07111
Chester, PA

Work

Company:

Banctec inc - Irving, TX
May 1994
Position:

Senior computer field engineer,installed software, modified and repaired hardware and resolved technical issues. hardware and software support to eds, citigroup and federal reserve bank of new york. resolved technical complaints and concerns with strong verbal and negotiation skills. maintained composure and patience in face of difficult customer situations. demonstrated professionalism and courtesy with customers at all times. identified and solved technical issues with a variety of diagnostic tools.resolved problems with malfunctioning products. followed up with clients to ensure optimal customer satisfaction. researched issues on various computer systems and databases to reduce complaints and answer injuries. conducted research to address customer concerns.referred difficult issues to upper management while maintaining positive rapport with customer. informed customers about issues resolution progress.activated accounts for clients interested in new services.remained up to date on the latest technologies and solutions applicable to company products

Education

School / High School:

Bronx Community College / City College of New York- New York, NY
1999
Specialities:

BA / AAS /MCSE in Computer Technology / Economics / MCSE

Skills

Microsoft Excel. Word. Access. Linux 6.2...

Resumes

Network Engineer

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Location:

Irvington, NJ

Industry:

Outsourcing/Offshoring

Work:

Banctec 1994 - 2011
Network Engineer
Darkotec 1994 - 2011
Network Engineer

Education:

Ccny School of Education

Reginald Darko

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Reginald Darko Irvington, NJ

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Work:

BANCTEC INC
Irving, TX
May 1994 to Apr 2011
Senior Computer Field Engineer,installed software, modified and repaired hardware and resolved technical issues. Hardware and software support to EDS, Citigroup and Federal Reserve Bank of New York. Resolved technical complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools.Resolved problems with malfunctioning products. Followed up with clients to ensure optimal customer satisfaction. Researched issues on various computer systems and databases to reduce complaints and answer injuries. Conducted research to address customer concerns.Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issues resolution progress.Activated accounts for clients interested in new services.Remained up to date on the latest technologies and solutions applicable to company products

Education:

Bronx Community College / City College of New York
New York, NY
1999 to 2000
BA / AAS /MCSE in Computer Technology / Economics / MCSE

Skills:

Microsoft Excel. Word. Access. Linux 6.2 .Windows Microsoft Certified Solution Expert ( MCSE) Patient and Diligent. Expert in mediation/negotiation. Vast computer technical knowledge in multiple software/hardware computer application.Windows XP/Vista .Microsoft office suite Expert. DHCP/DNS Ethernet and Firewall proficient user. Advanced knowledge in HTML/HTTP. IP and LAN amplitude .Proficient in AVG.Printers. PC security systems. Expert in TCP/IP and WAN.