Cook Systems International Feb 2013 - Jan 2019
Scrummaster and Business Analyst
Allstate Feb 2013 - Jan 2019
Incident Management - Production Operations
Trondent Development Corp. Aug 2007 - Jan 2013
Manager of Product Support
Strategic Solutions, Inc. Jun 2000 - Aug 2007
Manager of Technical Support
Platinum Technology 1996 - 1999
Lead Travel Agent
Education:
Devry Technical Institute 1997 - 1999
Harper College
Elgin Community College
Skills:
Microsoft Sql Server Sql Business Analysis It Strategy Process Improvement Xml Sharepoint Technical Support Windows Server Agile Methodologies Software Project Management Troubleshooting Project Management It Management Management Sdlc Html Leadership Itil Process Scrum Agile and Waterfall Methodologies Agile Testing Release Management Incident Management Itil Requirements Analysis Operations Management Selenium Testing Splunk Visio Jira Rally Mantis Sabre Apollo Gds Onenote Incident Command Team Leadership Teamwork Product Management Performance Management Mentoring Public Speaking Agile Project Management Business Requirements Business Travel It Operations On Call Support Production Support Slack