Support Services Manager, SFA at Bristol-Myers Squibb, Manager at Bristol Myers-Squibb
Location:
Greater New York City Area
Industry:
Pharmaceuticals
Work:
Bristol-Myers Squibb since Aug 2010
Support Services Manager, SFA
Bristol Myers-Squibb since 1998
Manager
Bristol-Myers Squibb Dec 2007 - Nov 2008
Manager, Business Planning and Operations
Bristol-Myers Squibb Jan 2001 - Dec 2004
Service Delivery Manager, Field Technology Services
BMS 1998 - 2004
Service Delivery Manager
Education:
Villanova University 2001 - 2001
Fairleigh Dickinson University 1978 - 1982
BS Business Administration
Skills:
Vendor Management SDLC Change Control Process Improvement Change Management Project Management IT Strategy Six Sigma Management Business Analysis Customer Service Quality Assurance Software Documentation Troubleshooting Cross-functional Team Leadership Service Delivery Pharmaceutical Industry ITIL IT Management Computer System Validation Project Portfolio Management IT Service Management Project Planning Leadership Sales Team Management Budgets Visio Start-ups Program Management Outsourcing SharePoint
Interests:
ITIL Version 2 Foundations, ITIL Version 3 Foundations, Six Sigma Green Belt, Relationship Management, Facilitation, Reading Leadership Books
Enjoy my family, I exercise on a daily basis, I enjoy playing in organized team sports, ice skating, volleyball and watching baseball games.
2010 to 2000 Support Services Manager, Field Force AutomationField Medical Center of Excellence Plainsboro, NJ 2007 to 2010 Operations ManagerBristol-Myers Squibb Plainsboro, NJ Jan 2006 to Jul 2007 Manager, BMS IT Service DeskGlobal Knowledge
2007 to 2007 Project ManagementBMS IT Service Desk Skillman, NJ 2006 to 2007 Manager
Education:
Fairleigh Dickinson University Teaneck, NJ 1978 to 2006 BA in Business Administration, General StudiesComputer Processing Institute Paramus, NJ 1983 to 1984 Diploma in Microprocessor Electronics, Digital Electronics
Skills:
IT Service Management Matrix Team Management Troubleshooting IT Service Delivery Customer Service/VoC Knowledge Management IT Site Services Vendor Relationship Management Change Management Manager of People BMC Remedy ServiceNow Process Improvement Metrics and Reporting Employee Development Problem Solving
Design & Trend New York, NY Dec 2013 to Nov 2014 ReporterThrillist New York, NY Feb 2013 to Jun 2013 Editorial InternMaxim Magazine New York, NY Sep 2012 to Dec 2012 Editorial InternThe Daily Targum New Brunswick, NJ Sep 2011 to Sep 2012 Correspondent / Staff Writer
Education:
Rutgers University New Brunswick, NJ 2008 to 2013 Bachelor of Arts in Journalism and Media Studies
Oct 2012 to 2000 Emergency Operations Program ManagerUnited States Air Force Dayton, OH Jan 2007 to Oct 2009 Managing DirectorDefense Institute San Antonio, TX Mar 2004 to Jan 2007 Managing DirectorLackland AFB San Antonio, TX Jun 2000 to Mar 2004 Program Director, Surgical Trauma Intensive Care Unit
Education:
Trident University Cypress Cypress, CA Dec 2008 Master's in Emergency and Disaster ManagementBrookdale Community College Lincroft Lincroft, NJ May 1985 Associate's in NursingTulane University New Orleans New Orleans, LA May 1982 Bachelor's in Education
Honolulu, HiProject Manager/Site Acquisition Manager/Site Deve... Past: Site Acquisition/Lead Site Acquisition at Strategic Real Estate Services, Project...