2010 to 2000 Support Services Manager, Field Force AutomationField Medical Center of Excellence Plainsboro, NJ 2007 to 2010 Operations ManagerBristol-Myers Squibb Plainsboro, NJ Jan 2006 to Jul 2007 Manager, BMS IT Service DeskGlobal Knowledge
2007 to 2007 Project ManagementBMS IT Service Desk Skillman, NJ 2006 to 2007 Manager
Education:
Fairleigh Dickinson University Teaneck, NJ 1978 to 2006 BA in Business Administration, General StudiesComputer Processing Institute Paramus, NJ 1983 to 1984 Diploma in Microprocessor Electronics, Digital Electronics
Skills:
IT Service Management Matrix Team Management Troubleshooting IT Service Delivery Customer Service/VoC Knowledge Management IT Site Services Vendor Relationship Management Change Management Manager of People BMC Remedy ServiceNow Process Improvement Metrics and Reporting Employee Development Problem Solving
Honolulu, HiProject Manager/Site Acquisition Manager/Site Deve... Past: Site Acquisition/Lead Site Acquisition at Strategic Real Estate Services, Project...