Richard D Dunlap

US Patent:

20090254608, Oct 8, 2009

Filed:

Apr 8, 2008

Appl. No.:

12/099677

Inventors:

David Butt - San Jose CA, US
Scott Henning - Plano TX, US
Richard Dunlap - Euless TX, US
Clay Luther - Dallas TX, US

International Classification:

G06F 15/16

US Classification:

709203

Abstract:

A system for aggregating communication events is provided. The communication system includes a communication device and a server. The server is operable to combine communication events from one or more services associated with the communication device into a communication events list. Each communication event is a past, present, or future communication event. The communication events list is transferred to and displayed on one or more communication devices.

US Patent:

20120069838, Mar 22, 2012

Filed:

Sep 21, 2010

Appl. No.:

12/887192

Inventors:

Shantanu Sarkar - San Jose CA, US
Glenn Inn - San Mateo CA, US
Suhas Nandakumar - San Jose CA, US
Richard Dunlap - Euless TX, US

Assignee:

CISCO TECHNOLOGY, INC. - San Jose CA

International Classification:

H04W 40/02
H04W 88/08
H04W 88/00

US Classification:

370352, 455 412

Abstract:

In one embodiment, a method includes determining when a relay arrangement is available to pair with an endpoint. The relay arrangement is arranged to wirelessly communicate with the endpoint and to communicate over a wired network. The method also includes authenticating the endpoint with respect to the relay arrangement when the relay arrangement is available to pair with the endpoint, and pairing the endpoint with the relay arrangement if the endpoint is authenticated with respect to the relay arrangement. Pairing the endpoint with the relay arrangement includes the endpoint and the relay arrangement engaging in wireless communications, as well as the relay arrangement engaging in wired communications over the wired network.

US Patent:

20220309250, Sep 29, 2022

Filed:

Mar 23, 2021

Appl. No.:

17/209572

Inventors:

- Houston TX, US
Sean Charles Lennon - Derryloughaun East, IE
Salman Mumin Ahmed - Bangalore, IN
Richard Shelby Dunlap - Los Angeles CA, US

International Classification:

G06F 40/35
H04L 12/58
G06N 3/08
G06N 3/04
G06Q 30/00
G06F 40/284

Abstract:

Embodiments described herein are generally directed to training of classification models and their use by a chatbot to identify a customer-specified product support issue and provide appropriate troubleshooting guidance. According to an example, text describing an issue associated with a product line of a vendor is received via the chatbot. A vector representation of the issue is created using a word association model corresponding to the product line and trained based on a set of historical support cases relating to multiple supported issue categories for the product line. It is determined whether the issue matches a category within the supported issue categories for the product line by applying a classification model to the vector representation. When the determination is affirmative, an automated, interactive, conversational troubleshooting dialog is initiated with the user via the chatbot and guided based on a decision tree for the category within the product line.