Richard M Falcone

US Patent:

7042992, May 9, 2006

Filed:

Feb 7, 2003

Appl. No.:

10/360248

Inventors:

Richard Falcone - Addison TX, US
Robert Mudd - Keller TX, US
Timothy J. Murphy - Spring Valley OH, US
Jimmie Jones, Jr. - Plano TX, US
Marc Hite - Plano TX, US
Luke Keiser - Selma AL, US

Assignee:

Evercom Systems, Inc. - Irving TX

International Classification:

H04M 15/00
H04M 17/00

US Classification:

37911421, 3791142, 37911414, 37911423, 379145

Abstract:

Disclosed are systems and methods which provide techniques providing account setup, management and transaction authorization determinations in real-time using transaction interrupt messaging. Embodiments preferably take into consideration the quality of one or more parties to the transaction and the means by which charges may be rendered to them when making account setup, management, and/or transaction authorization determinations. Accordingly, transactions, such as collect calls, meeting at least some minimal risk threshold may be completed on a first call attempt, even where a pre-arranged billing agreement or other business relationship is not previously in place.

US Patent:

7203301, Apr 10, 2007

Filed:

Aug 12, 2002

Appl. No.:

10/217149

Inventors:

Robert Mudd - Keller TX, US
Richard Falcone - Addison TX, US
Lee R. Johnson - Plano TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

H04M 7/00
H04M 15/00
H04M 3/42

US Classification:

37922001, 379126, 37920702

Abstract:

Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e. g. , enhanced calling service such as call forwarding or three-way calling) is being employed, to collect data with respect to a call, and the like. Signaling messages transmitted by call intelligence of the present invention may be utilized to prevent a call from being setup, to prevent a particular aspect of a call, to provide information to a billing entity for payment, and the like.

US Patent:

7492881, Feb 17, 2009

Filed:

May 14, 2003

Appl. No.:

10/437839

Inventors:

Marc Hite - Plano TX, US
Robert Mudd - Keller TX, US
Paula Jourde - Allen TX, US
Jimmie Jones, Jr. - Plano TX, US
Richard Falcone - Addison TX, US

Assignee:

Evercom Systems, Inc. - Irving TX

International Classification:

H04M 15/00

US Classification:

37911423, 37911401, 37911409, 37911414, 37911415, 379126

Abstract:

Disclosed are systems and methods which provide intelligent queuing with respect to processing transaction records. According to one embodiment, transaction records, such as collect calling records, are initially processed to a point that they are ready for release to an appropriate third party for further processing, billing, and/or collection, and are submitted to a queue. Queued transaction records preferably have initial queuing period information associated therewith. Embodiments dynamically change such queuing period information while a transaction record is pending in the queue, such as based upon further intelligence collected with respect to the party to the transaction, based upon subsequent transaction behavior, etcetera.

US Patent:

7519169, Apr 14, 2009

Filed:

Sep 28, 2004

Appl. No.:

10/952327

Inventors:

Rajesh R. Hingoranee - Plano TX, US
Richard Falcone - Addison TX, US
Randy Hoffman - Plano TX, US
Luke Keiser - Frisco TX, US
Marc Hite - Plano TX, US
Lee R. Johnson - Plano TX, US
Michelle L. Davis - Plano TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

H04M 15/00

US Classification:

37911413, 3791142, 37911421, 37911423, 37914401

Abstract:

Systems and methods for the dissemination of information from a controlled environment facility employ facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information in response to the call manager recognizing that a call is a first call by a resident, or a first call to a particular telephone number by a resident. The invention may manage information related to providers of services or goods for residents of a facility, provide an outside party this information, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

US Patent:

7561680, Jul 14, 2009

Filed:

Aug 13, 2003

Appl. No.:

10/640505

Inventors:

Richard Falcone - Addison TX, US
Randy Hoffman - Plano TX, US
John J. Viola - Keller TX, US
Michelle L. Mitchell - Dallas TX, US
Robert Mudd - Keller TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

H04M 1/64

US Classification:

379 8825, 379 8821, 37911405, 455413

Abstract:

Disclosed are systems and methods which allow a calling party to store messages for a called party even if the called party does not already have message storage facilities, provided the calling party and/or called party meet certain parameters. Delivery of the message is controlled by the called party and may require the called party to agree to pay for the message delivery service. In a further embodiment, a call processing system is operable to screen outgoing calls from various callers according to a first set of criteria and if a call is not completed to a called party a second set of criteria is used to determine if a message can be stored awaiting retrieval by the called party. If desired, a return message from a called party to a calling party can be stored.

US Patent:

7640190, Dec 29, 2009

Filed:

Jun 24, 2003

Appl. No.:

10/602233

Inventors:

Robert E. Sullivan - Plano TX, US
Richard Falcone - Addison TX, US
John J. Viola - Keller TX, US
Lee R. Johnson - Plano TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

G06Q 30/00

US Classification:

705 26, 705 1, 37911401, 379189

Abstract:

Disclosed are systems and methods which utilize information communication systems for transaction and information management. According to embodiments, an automated information management engine is provided enabling and facilitating the purchase of goods and services through various payment options resulting in increased profitability and visibility safely, securely and conveniently. Embodiments utilize a telephony system, and/or other information communication system, having access terminals disposed within a controlled environment facility for use by residents thereof to conduct transactions or other desirable exchanges of information, goods, services, etcetera. Embodiments provide integration across various aspects of transaction and information management, such as prepaid account management, collect calling services, and commissary services, to thereby facilitate seamless user interaction for account deposit, account status inquiry, commissary ordering, and collect calling. Interactive systems of embodiments operate intelligently to facilitate and/or optimize use thereof, such as to identify low account status and implement interaction to solicit deposit of funds.

US Patent:

7664689, Feb 16, 2010

Filed:

Apr 30, 2004

Appl. No.:

10/836976

Inventors:

Stuart Rosenfield - Plano TX, US
Richard Falcone - Addison TX, US
John J. Viola - Keller TX, US
Lee R. Johnson - Plano TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

G06F 17/60

US Classification:

705 35, 705 39

Abstract:

Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

US Patent:

7698182, Apr 13, 2010

Filed:

Apr 29, 2002

Appl. No.:

10/135883

Inventors:

Richard Falcone - Addison TX, US
Keith S. Kelson - Dallas TX, US
Jeremy W. Duke - Ft. Worth TX, US
Lee R. Johnson - Plano TX, US
Robert E. Sullivan - Plano TX, US
Randy W. Hoffman - Plano TX, US

Assignee:

Evercom Systems, Inc. - Dallas TX

International Classification:

G06Q 40/00

US Classification:

705 35, 114 21

Abstract:

A system and method for optimizing profitability is provided disclosing an intelligent customer scoring system (iCSS) for receiving a telephone number and transaction request. When the iCSS receives an initial transaction request, it accesses local information related to the number to predict a real-time initial customer score, wherein the requested initial transaction is allowed in real-time based on a comparison of the initial customer score, an expected profitability of the transaction, and a predetermined threshold level. The iCSS accesses information related to the number and the profitability of the transactions to refine the customer score. When the iCSS receives a subsequent transaction request, it is allowed or denied by comparing the refined customer score and expected profitability with the predetermined threshold. The system further comprises an intelligent revenue opportunity module (iROM) for implementing a plurality of revenue opportunity applications (ROA) responsive to the customer score and other specific transaction requirements.