Richard E Lyons

US Patent:

20130095807, Apr 18, 2013

Filed:

Oct 14, 2011

Appl. No.:

13/273459

Inventors:

Vijan Bhaumik - Schaumburg IL, US
Marisa Lynne Brillhart - Chicago IL, US
Richard Kevin Lyons - Lake in the Hills IL, US

Assignee:

SEARS BRANDS, LLC - Hoffman Estates IL

International Classification:

H04W 4/00
H04W 64/00

US Classification:

455417

Abstract:

A method and system for distributing a service center call. The method and system include hosting an electronic database of information regarding service agent availability, providing a user interface for allowing a service agent to update the database regarding the availability of the service agent to receive service calls, and receiving a customer service call request. To route the customer service call request, the method and system determines the location of a customer originating the customer service call request, determines availability of at least one service agent within a predetermined location threshold of the location of the customer, and routing the customer service call request to the local service agent or to a service agent outside of the predetermined location threshold of the location of the customer if there are no available service agents within the predetermined location threshold of the location of the customer.

US Patent:

20140019377, Jan 16, 2014

Filed:

Jul 12, 2012

Appl. No.:

13/547910

Inventors:

Vijan Bhaumik - Schaumburg IL, US
Richard K. Lyons - Lake In The Hills IL, US

Assignee:

SEARS BRANDS, LLC - Hoffman Estates IL

International Classification:

G06Q 50/28

US Classification:

705339

Abstract:

Example gesture based cross-channel commerce retail systems and methods are provided. Some of the example systems and methods permit a consumer to complete a Store Pick Up order, i.e., an order placed by the consumer via computer, mobile device, telephone, fax, mail-order, etc., by gesturing with a mobile device near a digital kiosk and optical sensor at a store pick up location. The mobile device and/or the digital kiosk may display media content to the consumer while the consumer completes the Store Pick Up order. In another example system, a digital kiosk is located in a public area such as an airport, shopping mall, train station, or stadium. The digital kiosk displays media content to the consumer, and the consumer may transfer to a mobile device such media by gesturing with the mobile device near the digital kiosk.

US Patent:

53319850, Jul 26, 1994

Filed:

Aug 21, 1992

Appl. No.:

7/933333

Inventors:

Richard C. Lyons - Worthington OH

International Classification:

B08B 302

US Classification:

134 66

Abstract:

A transportable cleaning apparatus for cleaning a part at a location where the part to be cleaned is used. The cleaning apparatus includes an enclosure for containing a cleaning solution. The apparatus further includes devices for introducing the cleaning agent into the enclosure and for removing the spent cleaning agent from the enclosure. Precleaning and post-cleaning workstations may also be utilized.