Alorica Apr 2000 - Mar 2017
Senior Vice President Operations
West Corporation Apr 2000 - Mar 2015
Senior Vice President Operations
Skills:
Customer Experience Operations Management Vendor Management Outsourcing Account Management Workforce Management Process Improvement Call Centers Management Bpo Contact Centers Customer Retention Strategic Planning Crm Ivr Lead Generation Call Center Customer Satisfaction Call Center Development Strategic Partnerships Cti Leadership Team Building Telecommunications Business Process Improvement