Allscripts
Ms Senior Service Desk Analyst
Arizona Public Service (Aps) Sep 2007 - May 2018
It Technical Analyst Ii
Valley of the Sun United Way Aug 1, 2013 - Nov 1, 2013
Loaned Executive
Tech One Sep 2007 - Mar 2011
Technical Support Analyst
Etelecare Global Solutions May 2007 - Sep 2007
Technical Support Representative
Education:
Arizona State University - W. P. Carey School of Business 1996 - 2001
Thunderbird School of Global Management 1992 - 1993
Master of Business Administration, Masters, Marketing, Management
Baylor University 1985 - 1990
Bachelors, Bachelor of Business Administration, Marketing, International Business
Cisco Networking Academy
Putnam City North High School
Greenvale Elementary
Pc North High School
Arizona State University - W. P. Carey School of Business
Skills:
Technical Support Active Directory Software Documentation Information Technology Networking Citrix Servers Windows Management Security Process Improvement Microsoft Office Access Databases Business Analysis Troubleshooting Hardware Team Leadership It Management Integration Software Installation It Service Management Leadership Sharepoint Analysis Tcp/Ip Vendor Management Business Process Improvement Call Centers Testing Training Disaster Recovery Quality Assurance Requirements Analysis Sdlc Laptops Cisco Call Manager Customer Service Internet Protocol Suite Erp It Operations System Administration Itil Business Process Data Center
Interests:
The Big Philosophical Questions Phoenix Government Politics Technology Science Local Federal Government Oklahoma City State United States Governments The Universe
Languages:
English
Certifications:
Hdi Support Center Team Lead Itil V3 Foundation Master Certificate In Business Improvement Comptia Network+ Ce Comptia A+ Ce Ken Blanchard on Servant Leadership Phreesia - Allscripts Tw Level 2 Certification For Front Desk Staff 2017 Comptia It Operations Specialist €“ Cios Stackable Certification Comptia Network+ Ce Certification Comptia A+ Certification Comptia A+ Ce Certification Support Center Team Lead Hdi Exin Aps/Watermark Learning/Auburn University Comptia Comptia It Operations Specialist – Cios Stackable Certification
Council Grove Elementary School Oklahoma City OK 1972-1974, Greenvale Elementary School Oklahoma City OK 1974-1979, Western Heights Middle School Oklahoma City OK 1979-1979, Hefner Middle School Oklahoma City OK 1980-1982
Community:
Natalie Bruner, Cori Ivey, Shelley Watts, Beverly Eichor, Stephanie Faught, Michael Kress, Michael Mount, Tracy Roberts, Megan Warren