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ISLN:
908087981
Admitted:
1967
University:
East Tennessee State University, B.S., 1964
Law School:
University of Tennessee, J.D., 1966
Mr. Robert Wayne Culbertson, Kingsport TN - Lawyer
Robert F. Culbertson - Pittsburgh PA, US Wayne M. Scholar - Pittsburgh PA, US
International Classification:
H04M 7/00
US Classification:
37922115, 704275, 7042701
Abstract:
A system for forming a communication link between a first communications device and a second communications device includes a server configured to receive a call request from the first communications device. A virtual agent operating on the server is configured to (a) initiate a first outbound call to the first communications device in response to receiving the call request; (b) initiate a second outbound call to the second communications device; (c) form a first communications channel between the virtual agent and the first communications device; (d) form a second communications channel between the virtual agent and the second communications device; and (e) link the first communications channel to the second communications channel. An NLP engine and/or a learning engine are connected to the virtual agent. A method for forming a communication link between the first communications device and the second communications device utilizing the system is also disclosed.
Dr. Culbertson graduated from the University of Kentucky College of Medicine in 1982. He works in Georgetown, KY and specializes in Internal Medicine. Dr. Culbertson is affiliated with Georgetown Community Hospital.
Quality Associates, Inc. - Cincinnati Area since Jul 2011
Controller
Education:
College of Mount St. Joseph 2000 - 2004
Bachelor of Science, Accounting
College of Mount St. Joseph 2000 - 2004
Bachelor of Science in Management, Finance