Robert Chris Park

US Patent:

6349238, Feb 19, 2002

Filed:

Sep 16, 1998

Appl. No.:

09/154233

Inventors:

Swathibabu Gabbita - Vienna VA
Brandon Goldfedder - Reston VA
Casey K. Hopson - Ellicott City MD
Robert E. Park - Germantown MD
Dennis Troup - Germantown MD

Assignee:

MCI WorldCom, Inc. - Washington DC

International Classification:

G06F 1900

US Classification:

700101, 700100, 700102

Abstract:

A system and method for managing the workflow for processing Service Orders among a variety of organizations within a telecommunications company. The system and method coordinates all of the tasks and activities related to order processing among the various entities within the telecommunications company. Workflows are used to model business procedures used for processing Service Orders. Each workflow comprises a plurality of workflow steps. Business process models are depicted as workflow diagrams. Upon receipt of a Service Order, an appropriate Work Plan is selected based on information within the Service Order. Each workflow step is assigned a Resource and is scheduled for completion. The Workflow steps are then placed in In-boxes associated with the selected Resource. Once the processing steps have been scheduled, a current work step is calculated. Notification messages are sent to the appropriate systems to notify them to begin activity associated with the current work step.

US Patent:

6937993, Aug 30, 2005

Filed:

Sep 16, 1998

Appl. No.:

09/154476

Inventors:

Swathibabu Gabbita - Vienna VA, US
Brandon Goldfedder - Reston VA, US
Casey K. Hopson - Ellicott City MD, US
Dennis Troup - Germantown MD, US
Robert E. Park - Germantown MD, US

Assignee:

MCI, Inc. - Ashburn VA

International Classification:

G06F017/60

US Classification:

705 8, 705 9, 705 29, 707 1

Abstract:

A system and method for tracking and processing Service Orders for a telecommunications company. Workflows are used to model business procedures used for processing Service Orders. Each Workflow comprises a plurality of Workflow steps. Business process models are depicted as Workflow diagrams. The Workflow diagrams are stored in a library in a database. Work plans comprising a plurality of Workflow steps and associated data and are derived from information found in the Workflow diagrams. Upon receipt of a Service Order, an appropriate work plan is selected based on information within the Service Order. Each Workflow step is assigned a resource and is scheduled for completion with a start and a stop date and placed in the in-boxes associated with the selected resource. Users log-on to remote workstations coupled with a company-wide Intranet or the like. From the remote workstations, users from various organizations view their in-boxes and other information about current Service Orders.