Skills:
SOFT SKILLS: Excellent Verbal and Written, Clarity, Concision, Confidence, Empathy, Feedback, Friendliness, Listening, Open Mindedness, Respectful, A Team player, Confident, Creative, Effective communicator, Flexible-Adaptable, Relationships, Open to feedback and Lessons learned, Problem-solver, Resourceful -- TECHNICAL SKILLS: Applications (Microsoft Office Suite: Word, Excel, Project, Visio; IBM Tivoli TIM/TAM; Sun Identity/Role Manager; Hitachi-ID Suite; Riverbed Stingray Traffic Manager, WinSCP, Wireshark; JIRA / Confluence; Clarizen), Avaya, Computing, Configuration, Customer Support, Data Analysis, Application Solution Design, Development, Testing, Documentation, Diagramming, Database (SQL Server 2008), Network Hardware, Desktop Hardware, Implementation, Infrastructure, IVR, Load-balancing, Maintenance, Methodology, Needs Analysis, Network Architecture, Network Security, Networking, New Technologies, Operating Systems (Windows Server 2003/2008; some Unix/Linux), Operations, Planning, Problem Solving, Project Management, Role Based Access Control (RBAC) Engineering, Reporting, Information Security, Servers, Storage, Software, Solution Delivery, some SQL, some Python, Systems Analysis, Technical Support, Troubleshooting, Technical Writing, Training, Virtualization (VMWare vSphere 4.1 ESXi), VoIP, Workflow -- ANALYTICAL SKILLS: Organized, and Accurate -- CUSTOMER SERVICE SKILLS: Assertive, Conflict Resolution, Depersonalization, Humor, Positive-attitude, Self-Controlled, Responsible --