Skills:
dynamic leadership, operations management, strategic planning, forecasting, analysis, communication / interpersonal skills, technically proficient, integrity, organizational skills, resource management, innovative, contact center, call center, programming, cms, Avaya, Cisco, Verint, workforce management, Aspect, eWFM,Optimizer, Microsoft, Excel, Access, Word, PowerPoint, Outlook, SQL, SSRS, Visual Studio, VB, Scheduler, Fidelity loan servicing, dialer, IVR, VRU, HTML, SAS, management, training, financial, technical, administrative