Robert Franklin Way

US Patent:

8433711, Apr 30, 2013

Filed:

Sep 9, 2005

Appl. No.:

11/222046

Inventors:

Paul S. Odom - Charlotte NC, US
Robert D. Way - Tiki Island TX, US

Assignee:

Kang Jo Mgmt. Limited Liability Company - Wilmington DE

International Classification:

G06F 7/00
G06F 17/30

US Classification:

707748, 707723, 707706

Abstract:

The present invention provides systems and methods for decision making support. The decision making support can be used, for example, for help desk troubleshooting, medical diagnosis, financial planning, and expert device. The decision support system of the invention includes a processor and a memory having a decision support program module, a phase dictionary, one or more solution nodes and optionally a topic identification information module. The decision support module is configured to enable the processor to receive a problem constraint and one or more user-specified phrases, which are then used to search nodes in a solution domain to identify a set of nodes potentially related to the user's problem or question. The set of nodes potentially related to the user's problem or question are ranked and displayed. Methods to determine potential solution nodes and to update solution nodes within the decision support system are provided.