Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Behavioral Health Advocate
Advantage Resourcing Aug 2012 - Aug 2014
Vendor Management System Specialist
T-Mobile Jun 2010 - Jun 2012
Technician Support Specialist
Pepsico Sep 2007 - Feb 2010
Cust Service Representative
Ors Nasco Sep 2006 - Sep 2006
Customer Care Advocate
Education:
Park University 2003 - 2006
Bachelors, Bachelor of Science, Management
Metropolitan Community College - Business & Technology 1999 - 2002
Associates, Associate of Arts, General Studies
Skills:
Customer Service Troubleshooting Technical Support Escalation Software Vms As400 System Sap Call Center World Class Customer Service Problem Solving Order Fulfillment Multi Line Phone Up Selling Fieldglass Iq Navigator Beeline Peoplefluent Agile Sales Support Tools Ecrm Eempact Job Diva Networking Payroll Onboarding Microsoft Office Vendor Management Management Screening Applicant Tracking Systems Staffing Services Internet Recruiting Agile Methodologies Call Centers
Aug 2012 to Present Vendor Management System (VMS) SpecialistT-Mobile USA Frisco, TX 2010 to 2012 CSR 3, Customer Service Tech Care SpecialistPepsiCo Plano, TX 2007 to 2010 Customer Service Operations Center TierORS Nasco Dallas, TX 2006 to 2007 Customer Care AdvocateBlue Cross Blue Shield Kansas City, MO 2005 to 2006 Customer Service RepresentativeVector Marketing Independence, MO 2003 to 2005 Office Manager/Advance Sales Rep
Education:
Park University Parkville, MO 2003 to 2005 B.S. in Business Management