Radioshack Apr 2012 - Feb 2014
Technician Iv
Radioshack Apr 2012 - Feb 2014
Help Desk Manager Ii
Telvista Inc. Apr 2011 - Mar 2012
Technical Support Agent
Tallent Roofing May 2010 - Nov 2010
Sales
Vandergriff Honda Apr 2010 - May 2010
New Car Sales
Education:
The University of Texas at Arlington 1999 - 2001
Bachelors, Bachelor of Science, Information Systems
Skills:
Leadership Team Building Help Desk Support People Management Computer Hardware Itil Windows Sales Networking People Development Troubleshooting Customer Satisfaction Incident Management Business Analysis Software Documentation Team Leadership Visio Strategy Sales Management Microsoft Office Leadership Development Bmc Remedy Time Management Training Windows Xp Customer Service Windows 7 Technical Support Budgets Management Project Management Servers Problem Management Hardware It Service Management
Interests:
Children Civil Rights and Social Action Education Poverty Alleviation Science and Technology Human Rights
Feb 2014 to 2000 Manager IIRadioShack Fort Worth, TX Mar 2012 to Feb 2014 Technician IVTelvista Dallas, TX Apr 2011 to Mar 2012 Technical Support AgentTallent Roofing McKinney, TX Jun 2010 to Jan 2011 Sales ConsultantVandergriff Honda Arlington, TX Apr 2010 to May 2010 Sales ConsultantBank of America Dallas, TX Apr 2006 to Feb 2008 Change ConsultantBank of America Dallas, TX Apr 2004 to Apr 2006 Senior Change AnalystBank of America Dallas, TX Jan 1999 to Apr 2004 System Analyst
Education:
University of Texas Arlington, TX May 2001 Bachelor of Science in Information SystemsQuality Assurance Institute Orlando, FL May 2001 Certificate in Service Management