Baccalaureate of Science in Information Technology and Software Engineering
Skills
Management/Leadership • Military Training • Microsoft Windows 98 Through Windows 8 • Microsoft Visual C++ • Java • Microsoft .NET • Hardware Troubleshooting • HTTP/DNS Configuration • Home Networking/Security • Interacting With The Less Technically In...
Commercial Technical Support AnalystTime Warner Cable Buffalo, NY Aug 2013 to Jul 2014 Technical Support AnalystIngram Micro Williamsville, NY Jul 2012 to Aug 2013 Cisco Support Representative IProgressive Casualty Riverview, FL Mar 2011 to Jun 2012 Policy Services AdministratorFlextronics International, USA Niagara Falls, NY Aug 2005 to Dec 2010 Field Team Supervisor
Education:
University of Phoenix Phoenix, AZ 2009 to 2012 Baccalaureate of Science in Information Technology and Software EngineeringBryant & Stratton Business Institute Lackawanna, NY 1996 to 1998 Associates of Occupational Studies in Microcomputer Systems Management
Skills:
Management/Leadership, Military Training, Microsoft Windows 98 Through Windows 8, Microsoft Visual C++, Java, Microsoft .NET, Hardware Troubleshooting, HTTP/DNS Configuration, Home Networking/Security, Interacting With The Less Technically Informed About Issues Of A Technical Nature