Skills:
Operating Systems: Windows [] Mac, DOS, Programming Languages/Database: VBA, Oracle, SQL, Access, File maker Pro, XML, Java, Brio, Crystal Reports. Frameworks: Genesys Solutions, MTE, CCPULSE, CME, INOVA, Sharepoint , Cisco Voice-Over-IP (CVOICE), Avaya Call Mgmt System (CMS) to support call centers, Nortel PBX, IP Telephony Troubleshooting (IPTT), Dictaphone, Meridian, Voice Recording Systems (Nice) IP network environment: CISCO Routers, switches, VPN devices, LAN/WAN, Applications/Software: Microsoft Office Specialist, Dreamweaver, Adobe Photoshop, Front Page, Remedy, Lotus Notes