Oakland Community College
It Billing and Mobile Device Coordinator - Oakland Community College
State Farm Jan 2010 - Oct 2012
Office Representative
Ciber Corporation Aug 2007 - Jan 2009
Network Voice Services Manager
Ibm Mar 2003 - Jun 2007
Voice Services Vendor Manager
Visteon Corporation Jan 2001 - Feb 2003
Telecommunications Support
Education:
Central Michigan University 1975 - 1978
Bachelors, Bachelor of Arts
Oakland Community College 1974 - 1975
Pontiac Central High School 1971 - 1974
Central Michigan University
Skills:
Vendor Management Telecommunications Customer Satisfaction Program Management Process Improvement Cross Functional Team Leadership Team Leadership Customer Service It Service Management Budgets Operations Management Analysis Change Management Teamwork Microsoft Office Continuous Improvement Service Delivery Outlook Powerpoint Project Planning Coaching Administration Forecasting Contract Management Negotiation Facilities Management Visio Supervisory Skills Project Coordination Cellular Communications Mobile Device Management Problem Solving Customer Relations Scheduling Excel Word Administrative Support Billing Cost Reduction Cost Sla Vendor Relations Documentation Cost Savings Budgeting Planning Cost Analysis Supplier Management Contract Negotiations Receiving
Oct 2012 to 2000 IT Billing and Mobile Device Coordinator at Oakland Community CollegeSTATE FARM INSURANCE Oxford, MI Jan 2010 to Oct 2012 Office RepresentativeCIBER CORPORATION Southfield, MI Oct 2008 to Jan 2009 Network Voice Services Manager at VisteonCIBER CORPORATION Southfield, MI Aug 2007 to Jan 2009 Network Voice Services Manager at VisteonIBM CORPORATION Plymouth, MI Mar 2003 to Jun 2007 Voice Services Vendor Manager at VisteonVISTEON CORPORATION Dearborn, MI Jan 2001 to Feb 2003 Telecommunications SupportADVANCED TECHNICAL SERVICES Livonia, MI May 1996 to Dec 2000 Facilities Site Coordinator at Ford/VisteonFORD MOTOR COMPANY Dearborn, MI Jan 1993 to Apr 1996 Site Coordinator
Education:
Central Michigan University Mount Pleasant, MI May 1978 B.A.A
Skills:
Vendor and Project Management Service Operations Leadership and Cost Management/Reduction Expertise Voice Services MACD Management and SLA Management Facilities Management