Ronald Cory Stanley

US Patent:

7117160, Oct 3, 2006

Filed:

Dec 29, 1999

Appl. No.:

09/474643

Inventors:

Cheryl Camp Haynes - Marietta GA, US
Trena Lynn Smith - Kennesaw GA, US
Ronald D. Stanley - Stockbridge GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

G06Q 10/00

US Classification:

705 8, 705 9

Abstract:

The present invention is directed to a system and method for eliminating the unnecessary dispatch of a service technician. The service orders generated by the service order control system are monitored to identify service orders that require a dispatch. If a service order is identified as requiring a dispatch, then the service order is selected for further analysis. The service order is initially analyzed to determine whether the service order meets a set of predefined criteria that identify service orders that are likely to cause an unnecessary dispatch. If the service order meets the set of predefined criteria, then the service order is further analyzed to determine whether the dispatch associated with the service order is unnecessary and should be canceled. Once the dispatch is determined to be unnecessary, then the service order is corrected and the dispatch is canceled.