retention specialist. Surely you'll have heard of these people's special talents. One Comcast retention specialist became especially famous when he tried to prevent tech journalist Ryan Block from closing his account -- so famous that he was dubbed perhaps the worst customer service rep in the world.
Date: Jan 29, 2015
Category: Entertainment
Source: Google
Comcast admits sending customer bill with offensive name after they tried to ...
Comcast also made headlines last year when a "customer service call from hell" went viral. Endadget co-founder Ryan Block recorded and posted a call he had with a Comcast retention specialist who kept him on the phone for 18 minutes, demanding an explanation for why he wanted to cancel his service.
Date: Jan 29, 2015
Category: Entertainment
Source: Google
Comcast apologizes to customer: Cable viewer is renamed by Comcast to a**hole
Perhaps you remember the 8-minute taped conversation that one former Comcast customer had to go through just to cancel his service. Ryan Block recorded his maddening conversation with a "customer retention" specialist and posted it last July. It's an exercise in concussion-causing head banging for s
Date: Jan 29, 2015
Category: Entertainment
Source: Google
Cable And Satellite Companies Rank Last In Consumer Satisfaction Survey
Time Warner Cable has traditionally had negative satisfaction scores, Fraenkel said. Comcast used to average a neutral score, but the company took a hit after the recording of Ryan Block's "customer service call from Hell" went viral over the summer, Fraenkel said. During the call, an aggressive Com
In one of the most famous complaints, former customer Ryan Block dealt with a belligerent Comcast representative in an eight-minute phone call. The rep refused to cancel Block's service despite his repeated requests to do so.
Date: Sep 29, 2014
Category: Sci/Tech
Source: Google
Comcast: honestly, 'it may take years' to improve our reputation
customer service in part due to its controversial proposed merger with Time Warner Cable, which would merge the nation's two largest cable companies. AOL executive Ryan Block also called attention to the issue over the summer when hepublished a particularly exasperating Comcast phone call on SoundCloud.
Date: Sep 26, 2014
Category: Sci/Tech
Source: Google
Please hold: Another customer service flub for Comcast
over social media. Ryan Block, an editor with online technology publication Engadget, made waves last month after airing an audio recording of his trying to cancel his service with the company -- only to run into a supremely persistent customer service representative determined to change Block's mind.
Date: Aug 14, 2014
Category: Sci/Tech
Source: Google
He got Comcast's bogus charges to him refunded — but only because he ...
Last month,former Engadget editor Ryan Block recorded an epic phone call with the companyin which he tried to cancel his service but was was unable to shake a Comcast service representative for at least 18 long minutes. Now,theres the experience of Tim Davis, a YouTube user who says he was abl