Grovo Jul 2018 - Nov 2018
Customer Solutions Director
Grovo Apr 2017 - Jul 2018
Manager, Customer Experience
Grovo Dec 2015 - Apr 2017
Customer Success Manager
Success Academy Charter Schools Mar 2014 - Nov 2015
Founding Business Operations Manager
Maeva Group May 2012 - Feb 2014
Researcher and Analyst
Education:
General Assembly 2018 - 2019
Indiana University Bloomington 2010 - 2012
Masters, Master of Public Administration, Public Affairs, Public Administration, Finance
University of Missouri - Saint Louis 2008 - 2010
Master of Education, Masters, Curriculum and Instruction, Education
Loyola University Maryland 2004 - 2008
Bachelors, Bachelor of Arts, Chemistry, Political Science
Skills:
Research Leadership Project Management Data Analysis Editing Public Speaking Customer Service Strategic Planning Staff Development Management Software As A Service Enterprise Software Process Improvement Powerpoint Analysis Quantitative Research Qualitative Research Negotiation Design Thinking Business Intelligence Predictive Analytics Sas Sql Salesforce.com Data Mining Python Technology Integration Data Integration Software Implementation Customer Support Customer Retention Microsoft Sql Server Saml 2.0 Product Management