Ryan J Quinn

US Patent:

20220210021, Jun 30, 2022

Filed:

Dec 31, 2020

Appl. No.:

17/139780

Inventors:

- McLean VA, US
Arindam Chakraborty - McLean VA, US
Jeren Browning - McLean VA, US
Prabhahar Narayanan - McLean VA, US
Earl F. Sullivan - McLean VA, US
Manisha Shrikrishna Purkar - McLean VA, US
Ryan Quinn - McLean VA, US
Kevin Scott Rouse - McLean VA, US
Becky Jean Raschke - McLean VA, US

Assignee:

Capital One Services, LLC - McLean VA

International Classification:

H04L 12/24
G06F 40/30
G06F 40/289

Abstract:

Some embodiments of the present application include obtaining communications with a user associated with a user account of a service. The communications may be analyzed using natural language processing to detect an instance of a first trigger within the communications. If detected, a data flag can be assigned to a data structure associated with the user account. In some embodiments, subsequent to the data flag being assigned to the data structure, a request may be obtained for a communication to be sent to the user. For instance, the request may be obtained responsive to determining that a value associated with the user account satisfies a condition. Based on the data flag and the request, the communication may be prevented from being sent to the user.