TriTech Software Systems since Jan 2012
Upgrade Supervisor
Tritech Jan 2007 - Dec 2011
Technical Services Team Lead
TriTech Software Systems 2007 - Dec 2011
Technical Services Team Lead
Ameranth Wireless Jul 2006 - Dec 2006
Technical Support Specialist
Harms Software Sep 2004 - Nov 2006
Business/Data Support Specialist
Education:
William Paterson University of New Jersey 2000 - 2004
York College of Pennsylvania 1996 - 2002
Devry University 1999 - 2000
Associates, Telecommunications Mgmt.
York College of Pennsylvania 1996 - 1998
Skills:
Troubleshooting Technical Support Microsoft Sql Server Databases Servers Software Documentation Integration Visio Vmware Networking System Administration Windows Security Microsoft Office Hardware Quality Assurance Access Sql Training Operating Systems Firewalls Public Safety Requirements Analysis Emergency Services Software Installation Pc Anywhere Vnc Testing Ems Network Administration Visual Basic Active Directory Windows Server Remote Desktop Computer Hardware Project Planning Project Management Customer Relationship Management Team Leadership Leadership Management Customer Service Team Building Organizational Leadership Executive Leadership Employee Learning and Development Business Process Improvement Cross Functional Team Leadership Tcp/Ip Vpn Linux
Certifications:
Building Accountability Into Your Culture Customer Service: Managing Customer Feedback