Samson K Wong

US Patent:

20220188319, Jun 16, 2022

Filed:

Dec 11, 2020

Appl. No.:

17/118993

Inventors:

- San Francisco CA, US
Fabiha Johura Hannan - San Francisco CA, US
Akanksha Grover - Pacifica CA, US
Priyank Saxena - Danville CA, US
Amit Sharma - Vancouver, CA
Samson Richard Wong - San Jose CA, US
Dinesh Rohra - Dublin CA, US
Kapil Agarwal - Fremont CA, US
Katharine Grace Bowerman - Reston VA, US

International Classification:

G06F 16/2457
G06F 16/23
G06Q 30/02
G06F 40/35
G06F 16/683
H04M 3/51
G06N 20/00

Abstract:

Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.