Skills:
                                    Claims handling & investigation utilizing Critical Thinking, Diplomacy & Negotiation Skills. Policy Interpretation & Analysis for Sound Decision making. Appropriate evaluation of liability exposure and address accordingly. Planning & Organization skills with ability to maintain extensive case load. Relationship Building with external and internal customers. Clear Communication with broad range of individuals including clients, agents, plaintiffs, and defendants, legal and medical professionals. Member of Arbitration Forum assisting in hearing cases and decision rendering.