Sandra Jo Sullivan

US Patent:

8311984, Nov 13, 2012

Filed:

Mar 29, 2011

Appl. No.:

13/074802

Inventors:

William J. Kassel - Fox River Grove IL, US
Andrew A. Hudson - Essex, GB
Sara J. Elmett - Middlesex, GB
Judith C. Penvenne - Sedona AZ, US
Sandra S. Sullivan - Owasso OK, US
Michael W. Herman - St. Charles IL, US
Jeff P. Lowenthal - Chicago IL, US

Assignee:

Accenture Global Services Limited - Dublin

International Classification:

G06F 7/00
G06F 15/16

US Classification:

707634, 719318

Abstract:

A system for integrating service management systems includes an interface and a processor. The processor may be operative to monitor a first service management system to detect a first system event, and monitor a second service management system to detect a second system event. The processor may retrieve first information from the first database, transform first information into a second system request message, and provide second system request message to the second service management system, responsive to detecting the first system event. The processor may retrieve a data update from second database, transform the data update into a first system update message, and provide the first system update message to the first service management system, responsive to detecting the second system event. The processor may replicate the first database in globally distributed databases, when the first system event corresponds to replication of the first database.