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8330 Boone Blvd STE 600, Vienna, VA 22182 1850 Towers Cres Plz STE 700, Vienna, VA 22182 209 W Washington St, Charleston, WV 25302 2338 W Royal Palm Rd STE J, Phoenix, AZ 85021 (703)8911073
Resumes
Project Leader And Bcp Program Director, Home Services
The Home Depot
Project Leader and Bcp Program Director, Home Services
At&T Jul 2013 - May 2015
Operations Manager, Global Billing Operations
At&T Jun 2012 - Jul 2013
Regional A and R Manager, Finance
At&T Apr 2009 - Jun 2012
Business and Government A and R Manager, Finance
At&T Mar 2006 - Apr 2009
Wireless Consumer A and R Supervisor, Finance
Education:
Universidad Politécnica De Puerto Rico 2004 - 2017
Bachelors, Business Administration, Management, Business Administration and Management
American Public University System 2012 - 2016
Bachelors, Legal Studies
Skills:
Call Centers Telecommunications Management Customer Satisfaction Wireless Outsourcing Leadership Call Center Broadband Voip Strategy Program Management Team Leadership Telephony Managed Services Vendor Management Avaya Dsl Service Delivery Computer Network Operations Contact Centers Process Improvement Training Customer Service Team Building Customer Experience Strategic Planning Project Management Mobile Devices Account Management Cross Functional Team Leadership Team Management Employee Training Microsoft Office Avaya Technologies Salesforce.com Outsourcing Management Contract Negotiation Contract Management Table Top Bcp Exercise Functional Bcp Exercise Hybrid Bcp Exercise Business Process Improvement
Languages:
Spanish English Portuguese Italian
Certifications:
Six Sigma Yellow Belt Call Center Six Sigma Business Continuity Program Expert American Red Cross Adult First Aid/Cpr/Aed