Call Center • Customer Service • Visio • Workforce Management • Process Improvement • Outlook • Business Analysis • Access • Customer Satisfaction • Microsoft Excel • Microsoft Office • Troubleshooting • Time Management • Powerpoint • Sharepoint • Data Analysis • Data Entry • Microsoft Word • Coaching • Quality Assurance • Call Centers • Team Building • Leadership • Banking • Microsoft Access • Software Development Life Cycle • Business Process Improvement • Management
Keller Williams Realty, Inc.
Real Estate Agent
Jpmorgan Chase & Co. Sep 2013 - Jun 2016
Business System Analyst Senior
Jpmorgan Chase & Co. Feb 2011 - Sep 2013
Business Analyst
Jpmorgan Chase & Co. Jul 2009 - Feb 2011
Call Center Coordiantor
Jpmorgan Chase & Co. Nov 2006 - Jul 2009
Mis Assistant
Education:
Ozarks Technical Community College 1996 - 2005
Associates, Associate of Arts, Computer Science
Skills:
Call Center Customer Service Visio Workforce Management Process Improvement Outlook Business Analysis Access Customer Satisfaction Microsoft Excel Microsoft Office Troubleshooting Time Management Powerpoint Sharepoint Data Analysis Data Entry Microsoft Word Coaching Quality Assurance Call Centers Team Building Leadership Banking Microsoft Access Software Development Life Cycle Business Process Improvement Management
Sarah Semple (1979-1983), Jason Leverance (1996-2000), Joe Cain (1971-1975), Bruce Becker (1971-1974), Jamie Rovner (1993-1995), Marla Weiss (1969-1973)