Customer Service • Technical User Support • Data Entry • Call Escalation • Hardware/Software Troublshooting • Windows maintenanace and optimization • Network setup • testing • and Maintenance • Windows Server 2008 • Hardware/Software Installation • Windows 98 • 2000 • NT • XP • 2007 • Windows Active Directory • Cisco IOS • Microsoft Office 2007 • Remedy • POS • Ghost
Scl Health Apr 2015 - Apr 2017
Technical Assistance Center Shift Lead
Scl Health Apr 2015 - Apr 2017
Technical Assistance Center Supervisor
Scl Health Jun 2014 - Apr 2015
Technical Assistance Center Support Analyst Ii
Scl Health Apr 2013 - Jun 2014
Technical Assistance Center Support Analyst I
Armando Dec 2001 - Oct 2012
Service Industry Customer Service Representative
Education:
Colorado State University Global 2018 - 2019
Bachelors, Bachelor of Technology
Community College of Aurora 2006 - 2010
Associates, Associate of Arts, Business
College of America 1998 - 1999
Skills:
Troubleshooting Technical Support Microsoft Office Active Directory Windows 7 Networking Microsoft Technologies Windows Xp Customer Service Comptia A+ Certification Windows Server Data Entry Hardware Comptia Network+ Computer Hardware Computer Maintenance Remedy Ticketing System Windows 2000 Vpn Computer Repair Network Security Wireless Networking Cisco Ios Dhcp Security+ Comptia Network+ Certified Pos Ghost Imaging Hardware Installation Software Installation Windows Nt
Certifications:
Security+ License Bd51Ttpk7G4Eq6Xk License Cf15H1Z26G1Qc2X7 Comptia Comptia, License Bd51Ttpk7G4Eq6Xk Comptia, License Cf15H1Z26G1Qc2X7 Network+ A+ Support Center Analyst Support Center Team Lead
Armando's Aurora, CO Jul 2002 to Oct 2012 Service Industry Customer Service RepresentativeLitton Loan Servicing- RHI Consulting Houston, TX Aug 2001 to Nov 2001 IT Support TechnicianLevel 3 Communications Broomfield, CO 2000 to 2001 Systems Test Engineer, Technical Suupport, IT AdministrationPacer Cats Englewood, CO Jan 2000 to May 2000 Help Desk Analyst, Customer Service, Technical Support
Education:
New Horizons Denver, CO 2013 to 2013 CompTIA Security+ CertificationNew Horizons Denver, CO 2012 to 2013 CompTIA Network+ CertificationCommunity College of Aurora Aurora, CO 2006 to 2010 Associates of the Arts in BusinessPearson Vue Denver, CO 2005 to 2005 CompTIA A+ CertificationCollege of America Denver, CO 1998 to 1999 Certificate in Personal Computer Technician
Skills:
Customer Service, Technical User Support, Data Entry, Call Escalation, Hardware/Software Troublshooting, Windows maintenanace and optimization, Network setup, testing, and Maintenance, Windows Server 2008, Hardware/Software Installation, Windows 98, 2000, NT, XP, 2007, Windows Active Directory, Cisco IOS, Microsoft Office 2007, Remedy, POS, Ghost