Scott R Morris

US Patent:

7353536, Apr 1, 2008

Filed:

Sep 23, 2003

Appl. No.:

10/669399

Inventors:

Scott Morris - Atlanta GA, US
William Conner - Roswell GA, US

Assignee:

AT&T Delaware Intellectual Property, Inc - Wilmington DE

International Classification:

G06F 21/20
G06F 21/22
G06K 19/00

US Classification:

726 6, 709203, 709222, 709225, 713 2, 713155, 713164, 713168, 713183, 713184, 726 7, 726 8

Abstract:

Resetting a password for a network service account may include redirecting the user to a password reset tool, wherein the user is blocked from network access other than the password reset tool while being redirected. After redirecting the user to the password reset tool, user entry of verification information may be accepted, and the verification information from the user may be compared with known verification information for the user. User entry of a new password may be accepted if the verification information accepted from the user matches the known verification information for the user; and the new password may be stored as the known password for the user. Related systems and computer-program products are also discussed.

US Patent:

7587753, Sep 8, 2009

Filed:

May 6, 2004

Appl. No.:

10/840550

Inventors:

Scott Morris - Atlanta GA, US
Stephen Cersosimo - Buforg GA, US
William Conner - Roswell GA, US

Assignee:

AT&T Intellectual Property, I, L.P. - Wilmington DE

International Classification:

H04L 12/427
G06F 13/372

US Classification:

726 3, 705 77, 705 78

Abstract:

Exemplary embodiments include methods, systems, and storage mediums for implementing issue notification and resolution activities. The method includes receiving a request for access to a network service from a user associated with an account that has been flagged as having an issue. The method also includes redirecting the request for access, transmitting a notification of the issue and instructions for resolving the issue to the user, and deferring further access to network services without terminating the account pending a resolution of the issue.

US Patent:

8069472, Nov 29, 2011

Filed:

Aug 19, 2009

Appl. No.:

12/543538

Inventors:

Scott Morris - Atlanta GA, US
Stephen Cersosimo - Buforg GA, US
William Conner - Rosewell GA, US

Assignee:

AT&T Intellectual Property I, L.P. - Atlanta GA

International Classification:

H04L 29/02

US Classification:

726 3, 726 23, 726 24

Abstract:

Exemplary embodiments include methods, systems, and storage mediums for implementing issue notification and resolution activities. A method includes receiving a request for access to a network service from an end user client system associated with an account. Upon determining an issue is associated with the account, the method includes flagging a user profile for the account to reflect the issue. Flagging accounts includes assigning a unique flag for each type of issue for determining a location for routing the request associated with flagged user profiles. The method also includes redirecting the request for access to a web server of the service provider network. Upon successful resolution of the issue, the method includes providing access to the network service for the end user client system.

US Patent:

20080120703, May 22, 2008

Filed:

Jan 24, 2008

Appl. No.:

12/019283

Inventors:

Scott Morris - Atlanta GA, US
William Conner - Roswell GA, US

International Classification:

G06F 21/22

US Classification:

726004000

Abstract:

Resetting a password for a network service account may include redirecting the user to a password reset tool, wherein the user is blocked from network access other than the password reset tool while being redirected. After redirecting the user to the password reset tool, user entry of verification information may be accepted, and the verification information from the user may be compared with known verification information for the user. User entry of a new password may be accepted if the verification information accepted from the user matches the known verification information for the user; and the new password may be stored as the known password for the user. Related systems and computer-program products are also discussed.

US Patent:

20090293014, Nov 26, 2009

Filed:

May 23, 2008

Appl. No.:

12/126690

Inventors:

Troy C. Meuninck - Newnan GA, US
Scott Morris - Decatur GA, US

Assignee:

AT&T INTELLECTUAL PROPERTY, LP - Reno NV

International Classification:

G06F 3/048

US Classification:

715810

Abstract:

A method of displaying available multimedia content items includes receiving a request to display a set of available content items. In response to the request, a first set of icons are provided for display, where each icon corresponds to a type of available multimedia content. The icons are displayed in an approximately circular arrangement, providing for easy viewing and manipulation. In response to selection of an icon, a second set of icons is displayed in an approximately circular arrangement, where each icon of the second set corresponds to a sub-type of the available multimedia content. The user can continue to select icons based on the type of desired multimedia content until a list of available multimedia content items are displayed. Accordingly, the user is able to quickly locate and view multimedia content of a desired type, resulting in an improved user experience.