The City of New York (Government Agency; Government Administration industry): Call Center Director, (October 2006-Present) NYC 3-1-1, Department of Information Technology & Telecommunication (Government Administration industry): Director of Operations, ...
Oct 2014 to 2000 General Manager/Call Center Site LeaderParent Connect Call Center- NYC Dept. of Education Brooklyn, NY Jul 2009 to Jul 2014 Executive Director311 Contact Center- NYC Mayor's Office of Operations New York, NY Oct 2006 to Jul 2009 Director of Operations & Director of Workforce ManagementMobileESPN New York, NY Mar 2006 to Oct 2006 Forecasting & Reporting ManagerT-Mobile USA, Inc Fort Lauderdale, FL Apr 2003 to Sep 2005 Sr. Workforce Manager & Workforce ManagerCendant Mortgage Jacksonville, FL Jun 2002 to Apr 2003 Forecasting & Staffing AnalystGE Capital (Home Depot Credit) Chicago, IL Jun 1994 to Jun 2002 Workforce Manager
Education:
Florida State University BA in International Affairs