Scott W Richards

US Patent:

20040202302, Oct 14, 2004

Filed:

Dec 19, 2000

Appl. No.:

09/741277

Inventors:

Scott Richards - Los Angeles CA, US

International Classification:

H04M003/42
H04M007/00
H04L012/66

US Classification:

379/201120, 379/222000, 370/352000

Abstract:

The present invention is a telephone number with extension distribution system and method, preferably for toll-free vanity telephone numbers. The preferred embodiment of the system for distributing telephone numbers comprises a client computer connected to a server through the Internet. The server interfaces with a database, preferably using a TCP/IP network. The database contains (i) telephone numbers, preferably toll-free, (ii) extensions affiliated with the telephone numbers (iii) terminating telephone number(s) assigned to a telephone number and affiliated extension. The client computer can search the database and select a telephone number and select an available extension. The client computer then inputs a terminating telephone number(s) to be associated with the telephone number and affiliated extension. The database server containing telephone numbers and affiliated extensions interfaces with the server and the Interactive Voice Response (“IVR”) system. The IVR interfaces with the PBX switch which is the gateway to the Public Switched Telephone Network (“PSTN”). The preferred embodiment of the invention further comprises an electronic mail server containing electronic mail addresses, whereby the user name (before the sign) is preferably the telephone number extension and the domain name preferably matches the telephone number (after the sign).

US Patent:

20160366279, Dec 15, 2016

Filed:

Jun 6, 2016

Appl. No.:

15/174569

Inventors:

- Los Angeles CA, US
Scott Richards - Los Angeles CA, US

International Classification:

H04M 3/527
H04M 3/42
G06Q 30/02
H04M 3/54

Abstract:

A system and method for conducting telephone surveys includes a management controller that receives a misdirected call by a caller with an incoming number, extracts caller data for the caller, based on the incoming number, and determines whether the caller wishes to participate in a telephone survey for a reward. The management controller plays at least one voice message to ask the caller for caller data, in response to the caller wishing to participate, and receives caller data from the caller, in response to the voice message. The management controller selects a survey from a pool of available surveys for the caller, based on the caller data, and connects the caller to the survey.