VERIZON COMMUNICATIONS, INC Baltimore, MD Nov 2006 to Nov 2010 DSL Services TechnicianVERIZON COMMUNICATIONS, INC Washington, DC Sep 1999 to Nov 2006 Federal Systems Billing/Collections RepresentativeBank of America Norfolk, VA 1998 to 1999 Collections Account Manager
Education:
University of Phoenix 2006 Master of Business AdministrationNorfolk State University Norfolk, VA 1998 Bachelor of Science in Psychology/Sociology
Skills:
Network Installation and Administration * Desktop Hardware and Software Solutions * System Security Configuration * Technology Needs Analysis * Technical Support and Troubleshooting * Quality Assurance and Regulatory Compliance * Process and Productivity Improvement * Rapid Conflict Resolution * Leadership and End-user Training * Customer Service and Relations
Sherwood Forest Elementary School Norfolk VA 1980-1984, Saint Helena Elementary School Norfolk VA 1984-1986, Norview Middle School Norfolk VA 1986-1989