Knoledge Management and Research Manager at Alcatel-Lucent
Location:
Plano, Texas
Industry:
Telecommunications
Work:
Alcatel-Lucent - Plano, Texas since May 2013
Knoledge Management and Research Manager
Education:
University of North Texas 2001 - 2004
Bachelor of Science (BS), Business Computer Information Systems
University of North Texas 2001 - 2004
Bachelor of Business Administration (BBA), General Business
Brookhaven Community College 1999 - 2001
Associates Degree of Arts and Science (AA), Business
Skills:
Visio Solaris SharePoint Customer Management Customer Escalation Management Escalation Resolution Customer Service Internal & External Clients Client Interfacing Skills Customer Relations Direct Client Interaction Microsoft Operating Systems Microsoft Office MS Office Suite Excel Pivot PowerPoint FrontPage Mobile Telecommunications SQL UNIX GSM UMTS Windows Windows XP Professional Windows Server Troubleshooting Active Directory Unix