Molina Healthcare
Member Services Supervisor
Molina Healthcare Oct 2013 - Jun 2014
Member Services Lead
Molina Healthcare Aug 2012 - Oct 2013
Member Service Representative
Strs Ohio May 2010 - Mar 2012
Benefits Processing Account Specialist
Opers May 2006 - May 2010
Member Services Representative
Education:
University of Cincinnati Aug 1999
Cleveland Hts. High School Jun 1997
Cleveland Hts. High School Cleveland Hts 1994 - 1996
University of Cincinnati
Skills:
Leadership Staff Development Employee Training Team Building Team Management Employee Management Coaching Customer Service Customer Satisfaction Medicare Medicare Advantage Affordable Care Act Retirement Benefits Healthcare Health Insurance
May 2010 to 2000 Benefits Processing Account SpecialistOhio Public Employees Retirement System Columbus, OH May 2006 to May 2010 Member Services RepresentativeAetna New Albany, OH Jul 2003 to May 2006 Provider Services RepresentativeAlliance Data Systems Columbus, OH Sep 2000 to Jul 2003 Customer Service SpecialistMBNA Beachwood, OH Sep 1999 to Mar 2000 Phone Clerk/TelemarketerUrban League of Cleveland Cleveland, OH Jun 1998 to Aug 1999 Tutor/Teacher
Education:
University of Cincinnati Cincinnati, OH Aug 1997 to Aug 1999 AccountingCleveland Hts. High School Cleveland Hts, OH Aug 1994 to Jun 1997 Diploma in Tech Prep