Republic Indemnity
Service Desk Manager
Zenith Insurance Company (United States) Apr 2010 - Oct 2014
Enterprise Support Services Manager
Aspyra, Llc Sep 2008 - Mar 2010
Help Desk Manager
Gamma Enterprise Technologies Jan 2007 - Jan 2008
Director of Support Services
Sidley Austin Llp Dec 2005 - Jan 2007
Help Desk Manager
Education:
San Francisco State University 1982
Skills:
Management Leadership Vendor Management Customer Service Process Improvement Project Management Crm Customer Satisfaction Technical Support Team Building Troubleshooting Business Analysis Training Software Documentation Sharepoint It Management System Administration Integration Enterprise Architecture Cross Functional Team Leadership Business Intelligence Microsoft Office Strategic Planning Customer Relationship Management Business Process Improvement