Optima Service Solutions - Alpharetta, GA May 2011 - Apr 2013
Regional Relationship Manager
Optima Service Solutions - www.optimaservicesolutions.com May 2011 - Jun 2012
Customer Service Call Center Assistant Manager
Ackerman Security Jun 2010 - May 2011
Client Support Representative
ChoicePoint Feb 2004 - Sep 2008
East Coast Coordinator
ChoicePoint Feb 2003 - Feb 2004
Records Account Specialist
Education:
South University 2007 - 2010
Calhoun County High School 1978 - 1982
Diploma
South University Online
Bachelor of Science, Business Administration
Skills:
Training Team Building Process Improvement Account Management Customer Service Customer Satisfaction Leadership Management Call Centers Sales Recruiting Coaching Call Center Relationship Management Microsoft Office Operations Management Project Planning Team Leadership Process Scheduler Microsoft Word Performance Management Change Management Marketing Strategy Strategic Planning Contract Negotiation Customer Retention Business Development Budgets Six Sigma New Business Development Sales Management Vendor Management Salesforce.com Powerpoint Microsoft Excel Crm Inventory Management Sales Operations Direct Sales Negotiation Time Management Employee Training