Amazon
Head of Ads Global Privacy, Risk, Compliance, and Site Expansion
Aegis Peoplesupport Inc. Jan 2012 - Aug 2014
Vice President of Quality, Americas
Copc Jan 2011 - Dec 2011
Director - Quality Operation Bpo
Genesys Conferencing Oct 1997 - Dec 2010
Senior Director, Global Tier I, Tier Ii, Customer Service and Support
Aloha Conferencing Jun 1995 - Oct 1997
Regional Manager, Customer Service
Education:
De Anza College 1983 - 1985
Skills:
Crm Customer Satisfaction Process Improvement Management Operations Management Leadership Call Center Outsourcing Call Centers Salesforce.com Telecommunications Contact Centers Customer Experience Sales Operations Vendor Management Sales Account Management Bpo Start Ups Six Sigma Customer Service Copc Cross Functional Team Leadership Customer Retention Team Management Team Leadership Quality Assurance Business Process Improvement Workforce Management Business Development Strategy Saas Analysis Program Management Call Center Development Customer Relationship Management Copc Csp Registered Coordinator Project Management Performance Management Product Management Service Delivery Offshoring Managed Services Business Analysis Training Quality Management Performance Improvement Enterprise Software