Usaa Feb 2009 - Apr 2010
Supplier Relationship Manager
Usaa Feb 2009 - Apr 2010
Senior Supplier Relationship Owner
Usaa Jul 2007 - Feb 2009
Call Quality Advisor
Jul 2007 - Feb 2009
Director, Third Party Contact Center
Usaa Jul 2007 - Feb 2009
Director, Third Party Contact Center Operations
Skills:
Call Centers Vendor Management Business Process Improvement Process Improvement Change Management Customer Experience Management Outsourcing Strategic Planning Customer Satisfaction Operations Management Risk Management Leadership Call Center Relationship Management Bpo Financial Services Six Sigma Team Leadership Cross Functional Team Leadership Team Building Program Management Insurance Banking Performance Management Contact Centers Business Process Outsourcing Capacity Planning Strategy