Inktel Contact Center Solutions Aug 2018 - Feb 2020
Account Executive Client Services
Diamond Resorts International Aug 2013 - Jul 2017
Manager, Call Center Member Contact Services
Diamond Resorts International Aug 2013 - Jul 2017
Member Services Manager
Walmart Jun 2005 - Jan 2013
Assistant Manager
Panera Bread Feb 2003 - May 2005
Regional Training Manager and Store Manager
Education:
Joliet Junior College Jan 1, 1988 - Dec 31, 1989
Southern Illinois University, Carbondale Jan 1, 1986 - Dec 31, 1987
Skills:
Customer Service Employee Training Merchandising Retail Inventory Control Training Store Operations Inventory Management Store Management Hiring Customer Satisfaction Management Team Building Leadership Customer Relations Loss Prevention Retail Sales Pos People Development Cpfr Retail Management Scheduling Cash Handling Wal Mart Receiving Apparel Supervisory Skills Associate Development Big Box Shrinkage New Store Openings Business Operations Stock Management Grocery Inventory Cashiering Time Management Recruiting Team Leadership Employee Relations Hospitality Industry Planograms Customer Experience Client Services Merchandise Associate Engagement Managing Associates Multi Unit Management Account Management Customer Service Management Operations Management Customer Relationship Management Client Relations
Walmart Las Vegas, NV Jun 2005 to Dec 2012 Store Assistant ManagerPanera Bread Las Vegas, NV Feb 2003 to May 2005 Store Manager/ Regional Training ManagerEinstein Bros. Bagels Las Vegas, NV 2001 to 2003 General ManagerWendy's Las Vegas, NV 2000 to 2000 General ManagerMcDonald's North Las Vegas, NV 2000 to 2000 Store ManagerFrozen Fusion Las Vegas, NV 1998 to 1999 Area ManagerThe Coffee Beanery Las Vegas, NV 1997 to 1998 Store ManagerAu Bon Pain Chicago, IL 1994 to 1996 General ManagerChecker's Chicago, IL 1992 to 1994 General ManagerMcDonald's Grand Rapids, MI 1989 to 1992 Store Manager / Human Resource Manager
Education:
Joliet Junior College Romeoville, IL 1987 to 1988 BusinessSouthern Illinois University Carbondale, IL 1986 to 1987 Business
Skills:
Franchise Operations - Management Marketing & Business Development - Strategic & Business Planning - Budgeting, Pricing, Cost Control & Inventory Control - Relationship Building - Quality & Performance Optimization - Team Building & Leadership Development - Contract Negotiation - Customer Service Specialist
Name / Title
Company / Classification
Phones & Addresses
Stacey Wray Manager
Einstein and Noah Corp Bagels · Eating Place
2570 S Decatur Blvd, Las Vegas, NV 89102 (702)2278776, (702)2278780, (800)2243563