Trusted Health Plans, Inc.
Membership Services Manager
Amerihealth Caritas Mar 2015 - Oct 2016
Community Outreach Supervisor
Amerihealth Caritas May 2013 - Mar 2015
Customer Service Supervisor
Chartered Health Plan Sep 2012 - Apr 2013
Customer Service Supervisor
Chartered Health Plan Mar 2009 - Sep 2012
Team Leader, Customer Service
Education:
Southeastern Louisiana University 2006 - 2008
Associates, Health Services
Southeastern University 2006 - 2008
Associates, Health Services
Skills:
Healthcare Hipaa Customer Service Medicaid Leadership Healthcare Management Microsoft Excel Provider Relations Healthcare Information Technology Medicare Training Health Insurance Managed Care Outlook Call Centers U.s. Health Insurance Portability and Accountability Act Powerpoint Project Management Team Building Auditing File Management Office Management Medicaid Managed Care Healthcare Industry Management
Mar 2009 to 2000 Team Leader, Customer ServiceDC Chartered Health Plan Washington, DC Jun 2005 to Feb 2009 Customer Service RepresentativeDental Office of Evelyn T. Campbell-Leach, DDS Fort Washington, MD Jul 2002 to Apr 2005 Scheduling CoordinatorUnited Healthcare/ Capital Community Health Plan
May 2000 to Jul 2002 Customer Service RepresentativeUnited Healthcare/ Capital Community Health Plan
Feb 1999 to May 2000 Provider Service RepresentativeUnited Healthcare/ Capital Community Health Plan
Aug 1998 to Feb 1999 Administrative Assistant
Education:
Southeastern University Washington, DC Jan 2006 to Jun 2008 Associates in Administration/Public Administration