Itil V3 Foundation Cerified • Service Delivery • Service Management • Service Level Agreements • Service Desk • It Service Management • It Operations • It Outsourcing • Critical Incident Stress Management • Major Incident Management • Incident Handling • Incident Response • Incident Reporting • Transition Management • Team Facilitation • Escalations Management • Team Leadership • Operations Management • Problem Management • Problem Solving • Disaster Recovery • Service Recovery • Global Delivery • Cross Functional Team Leadership • Offshore Resource Management • Offshore Operations • International System Support Facilitation • Prioritize Workload • Organization and Prioritization Skills • High Sense of Urgency • Itil Certified • Service Delivery Management • Telecom Bss • Networking • Management • Sla • Technical Support • Itil • Service Improvement • It Management • Business Analysis • It Transformation • Bmc Remedy • It Strategy • Itil Service Strategy • Service Level Agreements
Languages
English
Ranks
Certificate:
V3 Itil Certified
Interests
Leadership • Children • Horses • Incident Management • Environment • Service Delivery • Poverty Alleviation • Science and Technology • Customer Interfacing • Disaster and Humanitarian Relief • Human Rights • Animal Welfare • Health
Ibm
Itcm Communications Manager
Cdi Corporation Ibm Wellpoint
Service Availability Manager
Franklin Templeton Investments Jan 1987 - Jan 2001
Operations and Operation Analyst and Print Operator
Education:
American River College 1995 - 1997
Skills:
Itil V3 Foundation Cerified Service Delivery Service Management Service Level Agreements Service Desk It Service Management It Operations It Outsourcing Critical Incident Stress Management Major Incident Management Incident Handling Incident Response Incident Reporting Transition Management Team Facilitation Escalations Management Team Leadership Operations Management Problem Management Problem Solving Disaster Recovery Service Recovery Global Delivery Cross Functional Team Leadership Offshore Resource Management Offshore Operations International System Support Facilitation Prioritize Workload Organization and Prioritization Skills High Sense of Urgency Itil Certified Service Delivery Management Telecom Bss Networking Management Sla Technical Support Itil Service Improvement It Management Business Analysis It Transformation Bmc Remedy It Strategy Itil Service Strategy Service Level Agreements
Interests:
Leadership Children Horses Incident Management Environment Service Delivery Poverty Alleviation Science and Technology Customer Interfacing Disaster and Humanitarian Relief Human Rights Animal Welfare Health
Elizabeth Summo, Patricia Mcguire, Ellen Caton, Margaret Delima, Lauren Posluszny, John Hotaling, Susan Roman, Ann Son, Dawn Zuck, Jill Russell, Kelley Donaghy