Stephenie Ruth Duncan

Business Owner

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Location:

540 Dartmouth Crescent Ct, Westland, MI 48185

Industry:

Marketing And Advertising

Work:

Duncan Diversified Services since Jan 2010
Owner
Alternative Revenue Development - Troy, MI Sep 2012 - Jan 2013
Director of Client Services and Production Operations - Contractor
tng worldwide - Farmington Hills, MI Oct 2010 - Jan 2012
Director of Inside Sales and Customer Solutions
PCS-Global Jan 2008 - May 2010
Director of Operations
Results Jul 2006 - Oct 2007
Site Operations Director

Education:

Ashford University 2012 - 2013
Bachelor of Business Administration (B.B.A.), Project Management and Corporate Management Schoolcraft College 1993 - 1994
2 Year Certificate, Clinical Medical Assistant Marygrove College 1992 - 1994
None, Dance Therapy Grand Valley State University 1989 - 1992
None, General Education

Skills:

Workforce Management
Continuous Improvement
Quality Assurance
Customer Satisfaction
Business Process Improvement
Call Centers
Strategic Planning
Team Building
Management
Training
Inside Sales
Sales and Marketing Leadership
Sales Operations
Operations Management
Reputation Management
Customer Retention
Reporting and Analysis
Team Leadership
Leadership
Crm
Program Management
Coaching
Social Media Marketing
Predictive Dialers
Dialer Management
Pay Per Call
Online Marketing
Inbound Lead Generation
Technical Support
Account Management
Performance Reporting

Stephenie Duncan Westland, MI

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Work:

Alternative Revenue Development
Troy, MI
Sep 2012 to Jan 2013
Independent Contractor - Director Client Services & Production Operations Tng Worldwide
Farmington Hills, MI
Oct 2010 to Jan 2012
Director of Customer Solutions PCS-Global
Livonia, MI
Jan 2008 to Feb 2010
Director of Operations Results Companies
Duffield, VA
Jul 2006 to Oct 2007
Account Executive/Center Manager Contact Center
Southfield, MI
Nov 2005 to Jul 2006
Operations Manager Contact Center

Jul 1998 to Nov 2005
Engagement Manager

Education:

Ashford University
Clinton, IA
2012 to 2015
In Process in Business Administration-Corporate Management Schoolcraft Community College
Garden City, MI
1992 to 1994
Certificate in Medical Assistant Marygrove College
Detroit, MI
1991 to 1992
None in Dance Therapy Grand Valley State University
Allendale, MI
1989 to 1991
None in General Studies

Skills:

Microsoft Office, Avaya, IEX, SAP, eWorkforce, Melita Dialer, Cisco, Workforce Management, Reporting, Staffing, Continuous Imprvement, Kaizen, ISO, Document Control, Social Media, Email Marketing, Relationship Building, Coaching and Development, Training and Leadership