Independent contractor - director client services & production operations
Education
School / High School:
Ashford University- Clinton, IA
2012
Specialities:
In Process in Business Administration-Corporate Management
Skills
Microsoft Office • Avaya • IEX • SAP • eWorkforce • Melita Dialer • Cisco • Workforce Management • Reporting • Staffing • Continuous Imprvement • Kaizen • ISO • Document Control • Social Media • Email Marketing • Relationship Building • Coaching and Development • Training and Leadership
Alternative Revenue Development Troy, MI Sep 2012 to Jan 2013 Independent Contractor - Director Client Services & Production OperationsTng Worldwide Farmington Hills, MI Oct 2010 to Jan 2012 Director of Customer SolutionsPCS-Global Livonia, MI Jan 2008 to Feb 2010 Director of OperationsResults Companies Duffield, VA Jul 2006 to Oct 2007 Account Executive/Center ManagerContact Center Southfield, MI Nov 2005 to Jul 2006 Operations ManagerContact Center
Jul 1998 to Nov 2005 Engagement Manager
Education:
Ashford University Clinton, IA 2012 to 2015 In Process in Business Administration-Corporate ManagementSchoolcraft Community College Garden City, MI 1992 to 1994 Certificate in Medical AssistantMarygrove College Detroit, MI 1991 to 1992 None in Dance TherapyGrand Valley State University Allendale, MI 1989 to 1991 None in General Studies
Skills:
Microsoft Office, Avaya, IEX, SAP, eWorkforce, Melita Dialer, Cisco, Workforce Management, Reporting, Staffing, Continuous Imprvement, Kaizen, ISO, Document Control, Social Media, Email Marketing, Relationship Building, Coaching and Development, Training and Leadership
Vogelweh Elementary School Kaiserslautern SC 1973-1977, Roxboro Middle School North Syracuse NY 1977-1980, Brindisi American High School Brindisi RI 1981-1984, College of Charleston Charleston SC 1984-1985