Comcast Cable
Customer Account Executive - Advanced Products at Comcast
Jpmorgan Chase & Co. Mar 2003 - Sep 2009
Unix Id Administrator
Csc Mar 1999 - May 2003
Technology Service Agent
Skadden, Arps, Slate, Meagher & Flom Llp and Affiliates Dec 1996 - Feb 1999
Pc Support Specialist
Lan Solutions Oct 1995 - Nov 1996
Systems Consultant
Education:
University of Delaware 1983 - 1988
Bachelors, Bachelor of Arts
Skills:
Customer Service Call Center Troubleshooting Documentation Unix Remedy Billing Systems Telecommunications Telephone Skills Customer Satisfaction Metrics Problem Solving Process Improvement Inbound Excel Software Installation Team Building Microsoft Office Powerpoint Lotus Notes Disaster Recovery Windows Internet Explorer Word Tcp/Ip Call Centers Software Documentation